Refund policy

Launch gives you 2 full sessions over 30 days, with the complete report and deck at the end of each, at no cost. Your first session asks only for an email. A card is stored before your second, and it is not charged during the trial. Nothing renews by itself: at 30 days the trial ends and you decide whether to subscribe.

The best refund policy is not needing one, so please use the trial before you pay for anything.

For both Pro and Patron: if you cancel within fourteen days of a payment and have not started a session since that payment, we refund it in full. No questions and no justification needed.

Automatic refunds are limited to one per account in any twelve months. If a session has been started since the payment, that payment is not refundable. We do not issue partial refunds. This is deliberately mechanical rather than a judgement call: whether a run started after a payment is a matter of record, so the answer is the same for everybody and does not depend on who asks.

The reason is straightforward. A session spends real money the moment it runs (live web research and model time we have already paid for), and it hands you a finished report and board deck that you keep. Once that has happened, the work has been delivered.

Cancel at any time from the Billing page in the app. It checks the rule above on the spot. If a refund is due, the payment is refunded to your card and the subscription ends straight away. If not, the app tells you why, and your access continues to the end of the period you have already paid for: the rest of the month on Pro, the rest of the year on Patron. Either way nothing more is charged and no renewal reminders are sent. We do not prorate a cancelled period.

If a session fails, produces an empty report, or is cut short by a fault on our side, it does not count against your allowance and it does not count as a session started for the purposes of the rule above. If the system does not restore it automatically, tell us and we will.

We will not refund because you disagreed with a report’s conclusions. The reports are analysis, and reasonable analysis can be unwelcome. Nor will we refund sessions you have already run and kept the output of.

If the product genuinely failed to do what this site describes, that is a fault to report rather than a refund to negotiate. Write to us and we will fix it, restore the allowance it cost you, or stop billing you. And if no session has run since your payment, the rule above returns your money anyway.

Switch from the Billing page in the app. The unused part of your current Pro month is credited against a year of Patron, and you pay the difference with the card on file. Patron starts as soon as that payment clears. Switching is by payment only; there is nothing to email.

Use Cancel on the Billing page; there is no form to send. Refunds return to the original payment method, usually within five to ten business days.